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Ordering from Europe - from 1st Jan 2021 if you place an order to be sent to a European country, customs clearance is now included in our appointed carrier shipping rates. However please note that duties and fee payments are likely to be requested by authorities upon arrival in the destination country. Please note that we do not cover these and they are your / the customer's responsibility - Delivered Duty Unpaid (DDU). This term indicates that the seller only takes responsibility for shipping the product, and requires the recipient to pay any import costs, such as VAT, duties, and clearing fees. These charges are applied by the receiving country on imports from the UK. Therefore please consider this very carefully before placing an order.
Delivery & Returns
We offer a full refund or exchange within 14 days of receiving your goods. You do not need to give an explanation for requesting a return, but we welcome feedback to improve our products and services. Find out more about our returns process on our dedicated returns page.