Terms & Conditions of Sale
When using this website or placing an order these terms and conditions apply. These terms and conditions apply to consumers only. If you are a trade customer please contact us to set up a trade account.
BREXIT - from 1st Jan 2021 if you place an order going to a European country, customs clearance is now included in our appointed carrier shipping rates. However please note that duties and fee payments are likely to be requested by authorities upon arrival in the destination country. Please note that we do not cover these and they are your / the customer's responsibility - Delivered Duty Unpaid (DDU), previously called Delivered At Place (DAP). This term indicates that the seller only takes responsibility for shipping the product, and requires the recipient to pay any import costs, such as VAT, duties, and clearing fees. These charges are applied by the receiving country on imports from the UK. Therefore please consider this very carefully before placing an order.
1. ABOUT US
1.1 This website www.laurastoddart.com is owned and operated by:
Laura Stoddart Limited, a company registered in England and Wales.
Company Number 09897724
Address: Laura Stoddart Ltd, Unit 5, Heathfield Workshops, Heathfield, Taunton, Somerset, TA4 1DL, UK.
VAT Number: 235 0131 57
Laura Stoddart Limited, a company registered in England and Wales.
Company Number 09897724
Address: Laura Stoddart Ltd, Unit 5, Heathfield Workshops, Heathfield, Taunton, Somerset, TA4 1DL, UK.
VAT Number: 235 0131 57
1.2 How to contact us. You can contact us by emailing info@laurastoddart.com or write to us at Laura Stoddart Ltd, Unit 5, Heathfield Workshops, Heathfield, Taunton, Somerset, TA4 1DL, UK.
1.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
1.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
2. OUR CONTRACT WITH YOU
2.1 Orders and Acceptance. By clicking the “Accept” button in the order process you agree to these terms and conditions and our privacy policy. By completing and submitting an order (or proceeding through the checkout process with our payment provider) you are making an offer to purchase goods, which if accepted by us, will result in a binding contract. Neither submitting an order or completing the checkout constitutes acceptance of your order.
2.2 How we will accept your order. Our acceptance of your order will take place when we email you to accept it or otherwise dispatch the goods, at which point a contract will come into existence between you and us.
2.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. We will promptly issue a credit to your chosen payment method for the amount of the goods we can no longer supply. This might be because the product is out of stock or because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product. Please note that some prints are limited editions.
2.4 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3. OUR PRODUCTS
3.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Whilst we try to be as accurate as possible, all information provided is approximate only and is provided in good faith.
4. HOW TO PLACE AN ORDER, CHANGES AND DELIVERY
4.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. If you wish to make a change to the product you have ordered please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
4.2 The costs of delivery will be shown prior to you placing your order.
4.3 Promotional process only apply during the period stated.
4.4 All prices are stated in UK Sterling and include VAT at the current rate.
4.5 You will be required to pay in full at the time of ordering. We use secure payment facilities for online purchases and facilitate payment through a variety of payment methods.
4.6 We will notify you of dispatch of your order by email. Goods in stock will normally be dispatched from our warehouse within 2 working days of your order. Time for delivery will depend on the method chosen and the relevant third party. Any stated dispatch or delivery date is an estimate only. We are not liable for delays in delivery.
4.7 Your order may arrive in more than one delivery.
4.8 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
4.9 We can deliver our products anywhere in mainland Great Britain and the Republic or Ireland. If you live elsewhere delivery of some products may not be possible. We will deliver the goods to the premise you specify in your order. If no one is available at your address to take delivery and the products cannot be posted through your letterbox we do not accept responsibility for loss or damage if you instruct the delivery company (including Royal Mail) to leave the goods unattended. The delivery company will advise you if a delivery has been attempted and how to arrange collection or re-delivery.
4.10 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.
4.11 When you become responsible for the goods. The goods will be your responsibility from the time we deliver the product to the address you gave us.
4.12 When you own goods. You will own the goods once we have received payment in full.
4.13 Checking your Order. Please check the goods on delivery. Report any missing items or damage to the delivery driver or ourselves within a reasonable time.
5. OUR CANCELLATION AND RETURNS POLICY
5.1 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below.
5.2 When you don't have the right to change your mind. You do not have a right to change your mind in respect of goods that have been made to your specific requirements and any commissioned work.
5.3 How long do I have to change my mind? You have 14 days after the day you receive the goods. You do not have to give a reason for cancellation but we welcome feedback to improve our products and service.
5.4 How do I make a return? To make a return, please let us know by Phone or email. Call customer services on 01984 618606 or email us at info@laurastoddart.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
5.5 Returning products after notifying us. Once you have notified us of your return you must return the goods to us. Please call customer services on 01984 618606 or email us at info@laurastoddart.com for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
5.6 When we will pay the costs of return. We will pay the costs of return if the products are faulty or misdescribed. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
5.7 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price for postage / carriage and any costs lost under this contract due to your mishandling of the goods.
5.8 When your refund will be made. We will make any refunds due to you within 30 days of our receipt of the returned goods.
5.9 Faulty goods. If you would prefer an exchange of faulty goods we will work with you to arrange this without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been returned to our warehouse and checked. The cost of returning the goods to us is your responsibility, however, if we agree that the goods are faulty on inspection we will refund your reasonable costs of return. If an item is no longer available we will offer you an alternative or a refund.
5.10 How to tell us about problems. If you have any questions or complaints about the product, please email info@laurastoddart.com or write to us at Laura Stoddart Ltd, Unit 5, Heathfield Workshops, Heathfield, Taunton, Somerset, TA4 1DL, UK.
6. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
6.1 The products sold on this website have been designed to comply with all relevant UK legislation. We do not warrant that they comply with any legal requirements outside of the UK.
6.2 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. Subject to clause 7.2 below, we are not liable for losses which exceed the price paid for the goods from which any liability arises.
6.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
6.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
7. HOW WE MAY USE YOUR PERSONAL INFORMATION
7.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
7.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
8. OTHER IMPORTANT TERMS
8.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
8.2 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
8.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
8.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
8.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
8.6 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the European Commission Online Dispute Resolution platform.
